Lesson 1: What is IPM?

Section 1 of 70% Complete
Introduction: Why Process Management Needs to Evolve
Learning Objectives
By the end of this lesson, you will understand what IPM is, why it matters, and how it creates business value across all organizational levels.

Every organization runs on processes - whether it's onboarding new employees, handling customer service requests, or managing supply chains. The way these processes are designed, executed, and optimized directly impacts business efficiency, customer satisfaction, and profitability.

Traditional process management relies on manual oversight, static workflows, and periodic updates to drive efficiency. However, in today's fast-paced, data-driven world, businesses need real-time insights, automation, and continuous adaptability to stay competitive.

This is where Intelligent Process Management (IPM) comes in. IPM leverages intelligent technologies like process mining, automation, and data analytics to help teams better understand and improve their processes.

But the real intelligence lies in how people interpret that data — applying insight, creativity, and sound judgment to solve real business problems.

Voiceover: Segment 1

“Traditional process management relies on manual oversight, static workflows, and periodic updates to drive efficiency. However, in today's fast-paced, data-driven world, businesses need real-time insights, automation, and continuous adaptability to stay competitive.”

Reflection Prompt
Micro-Assignment
Think about a process in your organization that relies on manual oversight. What challenges does this create?

Consider these questions:

  • •How often is this process reviewed or updated?
  • •What delays or inefficiencies have you noticed?
  • •How would real-time insights change how this process operates?

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Lesson Outline